Sams Offroad Ordering Information:
Please read before you order!

Service

We strive to ship within 2 to 3 days but due to the specialty of our products it sometimes takes a little longer. Please allow 10 to 14 days for shipping. Sams Offroad Equipment is a small specialized company, we build, fabricate and box some of our products. We are not a manu-packer. We recommend that you have all of the products received before tearing down your vehicle. Custom orders may take longer.

Security

For you protection, any information you give to us will be handled in the strictest most secure manner possible. We will not sell, rent, disclose, loan, or reuse any information you give to us in any way you have not consented too.

 We keep the highest level of anti-fraud systems in place to secure and protect your purchasing and personal information.  Sensitive information is collected and kept in secure encrypted forms.  The latest technology and monitoring systems are in place to protect your transactions, purchases, and information.

 Ground Shipping

UPS is normally the fastest and least expensive method of shipping. UPS offers regular ground service, next day and second day service in the continental U.S. and parts of Alaska, Canada and Hawaii. Make sure we have your correct street address and zip code to eliminate delays or undelivered merchandise. We are happy to offer a UPS tracking number within 48 hours after your order has left in most cases.

 Express Shipping

One day, Two day and express shipping are available in addition to our regular ground shipping. This form of shipping is more expensive. UPS, Fed Ex, and DHL are offered.

 Foreign Shipping

Please select an export company of your choosing, as orders to foreign destinations will be shipped to a point within the continental United States only. You must also allow additional time for customs when applicable. Customer is liable for all taxes and duties. We do not accept credit cards from over seas but will except a bank wire transfer.

Truck Freight Shipping

All merchandise too large for UPS shipment will be sent via truck freight. Freight charges will be prepaid by customer prior to shipping. Truck freight can only be delivered to a commercial address, or will be shipped "Hold at Dock" if you prefer.

Damaged or Missing Merchandise

Please check your order upon receipt. Sams Offroad Equipment is not responsible for missing items if we are not notified within 10 working days of receipt. Merchandise damaged in transit should be reported to the carrier for claim. We will be happy to assist you by furnishing any information necessary for claims that may arise.

 Returns and Exchanges

Permission must be obtained from Sams Offroad Equipment prior to returning merchandise for exchange or credit. All unauthorized returns will not be accepted. Exchanges or credits must be made within 30 days of your date of purchase. It takes time and manpower to process orders, package, insure and ship parts. Additional time is required to receive, inventory, restock and issue refunds. These operations cost money. To offset the direct cost of handling returned merchandise that has been correctly sent by Sams Offroad Equipment, a 20% restocking fee will be charged to all returns. No returns are offered on special orders. no refunds on freight charges

 Limited Warranty

Sam's Offroad products such as Custom Axles, Traction Bar, CJ Steering Gear Box Bracket, Offroad Fuel Tanks are warranted to be free from material and workmanship defects for one year to the original purchaser that owns the vehicle. This warranty is null and void on any product that has been misused or abused. Sam's Offroad limit of liability under this warranty is to repair or replace the defective product. Cost such as labor fees, loss of use, loss of time and freight charges are not covered. If you think you have a defective product, contact us for a return authorization.

 Phone Calls

Technical Advice: